Solution Architect

The professional will take care of the Proof of Concept for complex configuration, research documentation and review. They will have great expertise in the common application as well as the Advanced Application Suite. The professionals act as a common point of contact between the sales team and product management. They will interact with Fixed Mobile Convergence Specialist for any complex discussions.

The architect must have proper knowledge of ShoreTel products and services. They should be able to handle any issues related to VOIP, VPN and network security. The professional should take care of the servers, storage and virtualization.
Or visit this link or this one